The Physio Privacy Policy
Effective Date: 1 July 2022
1. Introduction
The Physio (“we,” “our,” or “us”) is committed to protecting your personal information.
We have created this Privacy Policy to help you understand:
- How and why we collect personal information;
- How we store and protect it;
- How you can access and correct it; and
- When we may disclose it to others.
We are bound by the Privacy Act 2020 and the Health Information Privacy Code 2020 (New Zealand).
By using our services, you consent to the practices described in this policy.
2. Information We Collect
To deliver our services, we may collect the following types of personal information:
- Contact information: Name, address, phone number, email address.
- Demographic information: Gender, date of birth.
- Health information: Medical history, current health conditions, diagnoses, treatment notes, referral information, imaging reports.
- Payment information: Billing details, ACC claim numbers, insurance provider details.
- Website usage information: Non-identifiable data from cookies and website analytics tools.
You acknowledge that providing your personal information to The Physio is voluntary, but necessary to access and receive our services.
3. How We Collect Your Information
We collect personal information:
- Directly from you when you register with us, attend appointments, or communicate with our team.
- From third parties (e.g., your GP, specialist, or insurer) with your consent or when legally permitted.
- Through our website or other online forms when you submit inquiries or interact with us.
4. Why We Collect Your Information
We collect, hold, and use your information to:
- Provide physiotherapy and related health services tailored to your needs.
- Communicate with you about appointments, health matters, and administration.
- Process payments, insurance claims, and ACC claims.
- Maintain accurate health records for ongoing clinical care.
- Comply with legal, regulatory, and professional obligations.
5. Sharing and Disclosure of Personal Information
We will take reasonable steps to protect your privacy.
We may share your personal information:
- With your healthcare providers involved in your treatment (e.g., GP, specialist, imaging centers).
- With ACC, insurers, or other agencies for claim purposes.
- With administrative or support staff for scheduling, billing, and service delivery.
- Where required by law, such as responding to lawful requests from government agencies or courts.
We do not sell, trade, or otherwise disclose your personal information to third parties without your consent, unless permitted by law or as outlined above.
6. Protection and Storage of Personal Information
The Physio takes reasonable steps to:
- Protect the personal information we collect from unauthorised access, modification, disclosure, or destruction.
- Ensure information is stored securely, whether in electronic or physical form.
- Ensure information collected is accurate, complete, and up to date.
- Comply with the Health Information Privacy Code 2020 in handling health information.
Your personal information may be stored in secure servers or physical records located in New Zealand.
7. Access and Correction
You have the right to:
- Access the personal information we hold about you, subject to any lawful exceptions.
- Request corrections to any personal information that is inaccurate, incomplete, or outdated.
To request access or correction, please contact us (details provided below). We may require proof of identity to protect your privacy and the privacy of others.
8. Website Cookies and Analytics
When you use our website, we may collect non-identifiable information using cookies and analytics tools to:
- Improve your browsing experience;
- Analyse website traffic patterns;
- Monitor and enhance our digital services.
You can manage or disable cookies in your browser settings at any time.
9. Use of Information and Jurisdiction
You agree that, to the extent permitted by law, the collection, use, and storage of your personal information will be governed by New Zealand law.
Any disputes related to privacy matters shall be subject to the jurisdiction of the courts of New Zealand.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations.
The latest version will always be available on our website. Updates are effective immediately upon publication.
11. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:
The Physio
Email: glynn@thephysio.co.nz
Phone: 022-021-4514
If you are unsatisfied with our response, you can lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz.